Customer Services Advisor

CBSbutler Ltd.; Newcastle upon Tyne; On-site; GBP 16,531 - 20,664; Full time

Job summary

A major UK bank is seeking Customer Service Advisors in Newcastle to join their dedicated team. You will be responsible for supporting customers with inquiries regarding their loan accounts, ensuring top-notch service and accurate record-keeping while working in a fast-paced environment. Ideal candidates should possess strong communication skills and a passion for exceptional customer service.

Qualifications

• Sociable, helpful, and eager to provide excellent customer service.
• Able to work in a fast-paced environment.
• A good eye for detail and maintaining accurate records.

Responsibilities

• Support customers with enquiries about their loan accounts.
• Ensure processes are followed to maintain customer satisfaction.
• Collaborate with teammates to enhance service delivery.

Skills

Customer Services experience

Excellent communication skills

Experience resolving customer complaints

Inputting information into databases

Job description

Customer Services Advisor

+6 months + the option to go permanently

+On site working in Newcastle

+£12-£15 ph

Skills:

+Customer Services experience

+Excellent communication skills

+Experience resolving customer complaints

+Inputting information into databases

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.

What are we looking for in our Customer Service Advisors?

• Sociable, helpful and eager to provide excellent customer service to customers.

• Able to work in a fast-paced environment, ensuring defined processes are followed.

• A good eye for detail, ensuring customer records are kept up to date and are accurate

• Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems

• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.

• And through all this achieve core Key Performance Indicators

If you would like to discuss this role in more detail, please send your updated CV to [e-mail] and I will get in touch.