Frontline Call & Scheduling Coordinator

United Infrastructure Group; Thame; Remote; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

United Infrastructure Group in Thame is seeking a organised Call Handler to join our Responsive Services team. You will manage inbound queries, updates on ongoing work, and schedule field operatives for repairs, acting as the communication bridge between clients, tenants, and operations.

You should be clear, empathetic, with strong scheduling skills and meticulous data entry, aiming to deliver timely, audit-ready records and dependable customer service.

Qualifikationen

• Excellent verbal communication with a confident, reassuring telephone manner.
• Strong planning skills with experience booking appointments.
• Proactive mindset to chase repairs and resolve scheduling conflicts.
• Meticulous approach to logging details into databases or work systems.
• Reliable team player able to collaborate with colleagues and partners.

Aufgaben

• Inbound Call Handling: serve as the primary contact for clients and tenants.
• Providing Job Updates: deliver up-to-date information on ongoing work and timelines.
• Operative Booking & Scheduling: coordinate field operatives for repairs.
• Chasing Repairs: follow up on pending or delayed repairs to ensure progress.
• Accurate Data Entry: maintain audit-ready records in the management system.

Kenntnisse

Verbal communication

Scheduling

Problem solving

Attention to detail

Team oriented

Jobbeschreibung

United Infrastructure Group in Thame is seeking a organised Call Handler to join our Responsive Services team. You will manage inbound queries, updates on ongoing work, and schedule field operatives for repairs, acting as the communication bridge between clients, tenants, and operations.

You should be clear, empathetic, with strong scheduling skills and meticulous data entry, aiming to deliver timely, audit-ready records and dependable customer service.