Frontline Banking Advisor - Customer Growth & Digital Tools

Bank of Ireland; Magherafelt; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health insurance

24 days annual leave

Pension contributions

Maternity leave (6 months)

Job summary

Bank of Ireland is seeking a front-line branch colleague in Magherafelt to provide professional customer service in person and on the phone. You will guide customers to service options, promote self-service and digital channels, and ensure accurate cash handling within policy guidelines.

The role emphasizes teamwork, personal development, and contributing to branch goals while supporting customers through a busy, community-focused environment.

Qualifications

• There are no specific qualifications or minimum educational requirements needed for this role.

Responsibilities

• Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

Job description

Bank of Ireland is seeking a front-line branch colleague in Magherafelt to provide professional customer service in person and on the phone. You will guide customers to service options, promote self-service and digital channels, and ensure accurate cash handling within policy guidelines.

The role emphasizes teamwork, personal development, and contributing to branch goals while supporting customers through a busy, community-focused environment.