Frontline Admin Specialist - Data & Call Handling

New Start; Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Middlesbrough Council is seeking an Administration Assistant to provide frontline support within the Transformation and Administration service.

You will handle calls on a switchboard, manage a shared inbox and input data into Liquid Logic with high accuracy, while upholding strict confidentiality.

Excellent interpersonal and IT skills, organisational ability and a flexible, proactive approach are essential in this busy role. This is a full-time, office-based position in Middlesbrough.

Qualifications

• Excellent interpersonal and IT skills are essential.
• Strong organisational abilities and accuracy in data input are required.
• Experience with front-line administrative support is beneficial.

Responsibilities

• Provide frontline administrative support including call handling on a switchboard.
• Manage a shared email inbox and maintain high-quality data input.
• Input complex data into Liquid Logic with accuracy and confidentiality.
• Deliver flexible administrative support and ensure tasks are completed on time.

Skills

Interpersonal skills

Organisational skills

IT skills

Switchboard handling

Tools

Liquid Logic

Job description

Middlesbrough Council is seeking an Administration Assistant to provide frontline support within the Transformation and Administration service.

You will handle calls on a switchboard, manage a shared inbox and input data into Liquid Logic with high accuracy, while upholding strict confidentiality.

Excellent interpersonal and IT skills, organisational ability and a flexible, proactive approach are essential in this busy role. This is a full-time, office-based position in Middlesbrough.