Front Office Team Leader

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a world-leading hospitality brand as a Front Office Team Leader! This exciting role involves building strong relationships with guests, addressing their needs, and leading a dynamic team to ensure exceptional service. At Accor, you will have the opportunity to grow your career while enjoying a range of perks, including complimentary hotel stays and a discount card for Accor Hotels worldwide. If you have a passion for hospitality and a bubbly personality, this is the perfect opportunity for you to shine and make a difference in the lives of guests every day.

Benefits

Pension Scheme

Discount Card for Accor Hotels

Complimentary Stays in UK Hotels

Training & Development

Additional Holidays with Service

Recommend a Friend Scheme

Employee Advisory Service

Qualifications

• Solid background in customer service is essential.
• Proven leadership skills and experience required.

Responsibilities

• Develop high-quality relationships with guests to foster loyalty.
• Handle guest complaints and provide rapid solutions.
• Ensure effective communication between departments.

Skills

Customer Service

Leadership

Problem Solving

Communication

Creativity

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What will you do?

As our next Front Office Team Leader, you will:

1. Develop high-quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
2. Take into account and anticipate guests' needs.
3. Handle any guest complaints that cannot be settled directly by team members and provide a rapid solution.
4. Convey the hotel image.
5. Assist in growing ALL program membership.
6. Ensure that information is passed on to other departments as necessary (floor staff, technical team etc.) and to the other members of the department.
7. Keep track of the standard of services delivered, based on guest comments and quality audits.
8. Perform other duties assigned by management.

Who are we looking for?

If the above seems like a good challenge to you, or the next step in your career, here is then what you should bring with you:

1. A solid background in customer service is essential; previous experience in hotels is always welcomed!
2. Proven leadership skills and experience.
3. A creative, can-do attitude, with the ability to think outside of the box.
4. A bubbly and sociable personality.
5. Right to work in the UK.

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world-leading hospitality brand, offering many other perks such as:

1. Pension Scheme.
2. A Discount Card to be used in Accor Hotels Worldwide.
3. Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C).
4. Training & Development.
5. Additional holidays with service.
6. Recommend a friend scheme.
7. Employee Advisory Service.
8. ... And much more!