Front Office Team Leader

FAIRMONT; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Team Leader to ensure exceptional guest experiences. This role involves supervising the front office team, managing daily operations, and providing training. Candidates should possess strong communication skills and a passion for hospitality. Join a supportive team with opportunities for growth and development.

Benefits

Competitive salary and benefits package

Flexible rota

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Opportunities for career growth

Apprenticeship opportunities

Qualifications

• Supervisory experience in hospitality.
• Ability to manage shifts independently.
• Fluency in English.

Responsibilities

• Ensure guests have an incredible experience.
• Coach and train team members.
• Handle guest complaints.

Skills

Communication

Problem-Solving

Organizational Skills

Job description

Company Description

Our mission atIbis Cambridge Central Stationis to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

What will you be doing as a Front Office Team Leader?

Looking after the guests and ensuring they have an incredible experience with us

Coaching & Training the Team members

Supervise and support of the Front Office team.

Handling any guest complaints

Direct daily front office operations.

Supervise front talent and help out with accounting problems.

Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Perform any other duties as directed by the Front Office Management

Qualifications

What are we looking for?

• A warm, friendly personality and a passion for hospitality.

• Supervisory or team leader experience in hospitality.

• Confidence to manage shifts and work independently.

• Strong communication skills and a natural problem-solver.

• Flexibility to work weekdays and weekends.

• A calm, organised approach under pressure.

• Excellent communication with both guests and the team.

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Receptionist, you will become part of a friendly team of40talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at theIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.