Team Leader

TN United Kingdom; Enfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading retail brand as a Retail Manager in Enfield, where you'll lead a diverse team, drive customer engagement, and ensure operational excellence. Enjoy a supportive culture with opportunities for progression and generous staff benefits.

Benefits

50% staff discount

RI Rewards

Family Hub support

Pension scheme

28 days paid holiday

Qualifications

• Experience in retail management and team leadership.
• Ability to drive customer-focused culture and improve service.

Responsibilities

• Set up team briefs and communicate store actions.
• Drive conversion and service KPIs in store.
• Ensure compliance with Health and Safety regulations.

Skills

Communication

Customer Focus

Problem Solving

Job description

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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at River Island is like. And this is where yours starts.

Department: Retail Management | Employment Type: Permanent - Full Time | Location: Enfield | Workplace: Onsite | Compensation: £25,500 / year

What We Are Looking For...

Responsibilities:

• COMMUNICATION
• Set up team briefs and communicate / cascade store actions and targets
• Check business communication channels and drive actions to achieve priorities
• Effectively delegate accountabilities within the store team
• Communicate and champion current business initiatives
• Provide clear and concise communication when leading visits in your store when stepping up in management absence

• CUSTOMER FOCUS
• Work with the management team to actively look for ways to improve a customer-focused culture in store and within the team
• Drive conversion, footfall, and all service KPIs in store
• Adjust approach frequently to meet customer needs and improve service

• OPERATIONS
• Create a safe & secure working environment for self, colleagues, and customers by working with the Management Team to comply with all Health and Safety & Retail Risk legislation, policies & procedures
• Support the Management Team in ensuring all Health and Safety & Retail Risk training is completed and up to date for your team
• Complete price events and promotional activities in line with company communication
• Drive delivery process and productivity in line with company expectations
• Ensure daily replenishment and size availability checks are completed within company timescales
• Work with the management team to action daily stockroom walkthroughs and identify product opportunities

• VISUAL & COMMERCIAL
• Support with implementing and maintaining exceptional company layouts, sale launches, and visual merchandising standards
• Conduct daily store walkthroughs, identifying areas needing visual attention in management absence
• Analyze data using company tools to ensure the Commercial File is up to date and opportunities are identified and acted upon
• Maintain a good knowledge of your store profile and performance

• PEOPLE
• Support proactive recruitment and ensure thorough induction for new team members
• Develop and coach Sales Advisors, providing prompt, constructive feedback and follow-up
• Have difficult conversations when necessary, acting in the best interest of the store and individuals
• Be competent in note-taking during formal meetings and knowledgeable about people processes
• Support a culture of recognition and encourage diversity and inclusion

• COST & BUDGETING
• Be aware of store performance and controllable costs, taking actions to improve
• Check daily deployments to ensure sufficient staffing to meet store priorities and KPIs

Behavioral Competencies:

• ACCOUNTABILITY
• Hold self and others accountable for store operations during management absence. Take on challenges, adhere to policies and work requirements

• DRIVES ENGAGEMENT
• Work with the Management Team to foster a motivating culture, recognize contributions, and praise successes

• DRIVES RESULTS
• Consistently achieve results under challenging circumstances, maintain high performance standards, and complete tasks timely

• EFFECTIVE COMMUNICATION
• Adapt communication style to others’ needs, listen actively, ask questions, and confirm understanding

• PLANNING & PRIORITISING
• Plan and prioritize work to meet store goals, understand main tasks, and identify needed resources

• PROBLEM SOLVING
• Analyze information to solve problems effectively, identify root causes, and implement solutions

This Is For You...

• Discount - Generous 50% staff discount & uniform allowance
• RI Rewards - Discounts, benefits, financial advice, wellbeing solutions, and a bonus scheme
• Island culture - Kindness Cupboards, support from Retail Trust
• Family Hub - Support for various family setups, maternity, paternity, adoption, fertility treatments
• Giver Island - Give as you earn scheme, dedicated day, matched funding
• Opportunities - Progression, skills training, and qualifications
• Pension - Contributory private pension scheme
• Holiday - 28 days paid holiday, with option to buy additional

Keeping You Safe...

At River Island, we are committed to safeguarding all employees and promoting British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.