Front Office Supervisor

RIU Hotels & Resorts; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Annual leave 28 days

Birthday day off

Free meals on duty

Pension scheme

Training and development

Discounts on RIU stays

Job summary

RIU Plaza London Victoria, part of RIU Hotels & Resorts, is seeking a Front Office Supervisor to oversee daily front office operations and support the Front Office Manager in delivering exceptional guest service.

You will manage check-in/check-out quality, coordinate with other departments, supervise front desk staff, and ensure accurate guest payments and records while upholding the hotel standards. Join a welcoming team in central London.

Responsibilities

• Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
• Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
• Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
• Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.

Job description

Join Our Global Family at RIU Hotels & Resorts!

Be part of the RIU Plaza London Victoria team!

RIU Plaza London Victoria has quickly become a key player in the UK hospitality scene, offering exceptional service in the heart of London. As part of RIU Hotels & Resorts, operating over 100 hotels in more than 20 countries, our four-star hotel features 435 stylish rooms and a prime location just steps away from Victoria Station.

We are proud of the welcoming and dynamic work environment we have built since opening in July 2023. Now, as we continue to grow and strengthen our presence in the UK, we are looking for passionate hospitality professionals to join our team.

If you’re ready to take your career to the next level, explore our exciting opportunities at RIU Plaza London Victoria!

About the Role

This is a unique opportunity to join RIU Hotels & Resorts as a Front Office Supervisor. In this role, your primary responsibility will be to oversee the daily operations of the front office department. You will assist the Front Office Manager in ensuring exceptional guest service, efficient check-in and check-out procedures, and smooth coordination among the front desk team. Your role is essential in maintaining a high level of guest satisfaction and upholding the hotel's standards.

What You’ll Do

• Provide a warm and welcoming atmosphere, ensuring that guests receive a high level of personalized service.
• Assist the Front Office Manager in managing the daily operations of the front desk, including staffing and task allocation.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Oversee the accurate processing of guest payments, ensuring adherence to established procedures.
• Assist with administrative duties, such as preparing reports, managing guest records, and updating relevant documentation.
• Perform any other reasonable tasks assigned by your manager or supervisor to support the overall functioning of the front office and the hotel.

Compensation & Benefits

A welcoming and supportive work environment where you will be shaping the future of RIU Plaza London Victoria enjoying the following compensation & benefits:

• Gross annual salary: £33,125
• Annual leave: 28 days per year (Including public holidays).
• Birthday is for celebrating, so have the day off on us!
• Bank Holidays paid time and a half
• Free meals while on duty
• Access to Stream - Financial wellbeing app for discounts and early wage access.
• Enhanced Maternity and Paternity pay
• Bank Holidays paid time and a half
• Pension Scheme
• Comprehensive training and development programs to enhance your skills and foster professional growth.
• Take advantage of attractive discounts on accommodations within the RIU Hotels & Resorts, allowing you to explore and experience our exceptional properties worldwide.

Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.
• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.
• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.