Front Office Supervisor: Culture & Guest Experience

Virgin Hotels Edinburgh; London Borough of Hackney; On-site; GBP 28,000 - 38,000; Full time

Job summary

Virgin Hotels Edinburgh is seeking an Assistant Front Office Manager who will lead the Front Office team to deliver exceptional guest experiences in a dynamic hotel environment. You will model the Virgin Tone of Voice and ensure operations run smoothly during shifts, managing check-in/check-out and guest inquiries with warmth and efficiency.

You will coach and develop staff, collaborate across departments, and uphold high standards of service while maintaining a fun, inclusive workplace culture

Qualifications

• Minimum two years of Front Office supervisory experience.
• Strong English communication skills, both written and spoken.
• Proven ability to lead a team and deliver memorable guest service.
• Proficient computer knowledge and front office systems awareness.

Responsibilities

• Oversee daily Front Office operations and guest services.
• Lead, train and motivate Front Office teammates to uphold Virgin Tone of Voice.
• Manage guest check-in/out process and resolve guest issues promptly.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain knowledge of hotel features, rates, promotions and local events.

Skills

Customer service

Team leadership

English communication

Problem solving

Education

High school diploma or equivalent

Job description

Virgin Hotels Edinburgh is seeking an Assistant Front Office Manager who will lead the Front Office team to deliver exceptional guest experiences in a dynamic hotel environment. You will model the Virgin Tone of Voice and ensure operations run smoothly during shifts, managing check-in/check-out and guest inquiries with warmth and efficiency.

You will coach and develop staff, collaborate across departments, and uphold high standards of service while maintaining a fun, inclusive workplace culture