Front Office Supervisor

Marriott Bristol Royal; West of England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Training programs

Discounts on Marriott brands

Gym membership

Free Parking

Meal on Duty

Employee discounts

Job summary

Marriott Bristol Royal is seeking a Reception Supervisor to lead the front desk during a landmark transition as we refurbish and relaunch as part of the Marriott Autograph Collection.

You will oversee guest queries, uphold brand standards, support HR duties, and act as on-duty supervisor. Join Team Autograph to deliver outstanding service in a historic luxury hotel in Bristol with world-class training and employee benefits.

Qualifications

• Experience in hotel reception or front desk operations.
• Excellent customer service and communications skills.
• Supervisory experience or potential is desirable.
• Ability to uphold Brand Standards across all interactions.
• Support HR-related duties including reviews, recruitment and payroll tasks.

Responsibilities

• Promote a welcoming environment for guests.
• Assist with guest queries about local attractions and services.
• Ensure all guest complaints are followed up and resolved professionally.
• Be the on-duty hotel representative when required.
• Uphold Brand Standards in all duties and interactions.
• Upskill and develop front desk associates and assist in HR tasks.

Skills

Reception experience

Customer service

Supervisory skills

Brand standards

HR duties

Job description

For over 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxury in the heart of Bristol, earning an international reputation for exceptional hospitality and timeless elegance. Now, the hotel is entering an exciting new era with a complete refurbishment and transformation into the prestigious Marriott Autograph Collection.

This is a unique opportunity to be part of a landmark transition, helping to shape and launch an exciting new product ahead of its grand unveiling in Spring 2027. Combining rich heritage with contemporary luxury, the hotel will join Marriott's distinctive collection of individually characterful hotels, redefining the guest experience for the future.

We have an exciting opportunity in our front office team as a Reception Supervisor. Join us and become part of Team Autograph, playing a key role in creating one of Bristol's most exciting hospitality destinations.

Main Duties:

• Promoting a welcoming environment.
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Being the person on duty for the hotel when required.
• Follow Brand Standards in all aspects of the job role.
• Upskill and develop all associates.
• Assist in HR related duties including reviews, recruitment and payroll.

What do you need to apply?

We look for enthusiasm, ability to adapt, well presented, excellent customer service skills and flexibility to work all shift patterns. It is essential you have reception experience within a hotel of similar size. Supervisory skills are desirable but not essential as full training will be provided.

Benefits include:

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.