Front Office Manager

Marriott Bristol Royal; West of England; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

World class training

Global discount

Yearly bonus

Private medical

Marriott pension

Gym membership

Free parking

Meal on duty

Job summary

Marriott Bristol Royal is seeking a seasoned Front Office Manager to lead the front desk team, ensuring seamless arrivals and departures and delivering the high standard of service the brand is known for.

As a department head, you will collaborate with hotel leadership to drive guest satisfaction, optimize the guest experience, and contribute to the property's financial performance. This role offers industry-leading training and opportunities to progress within Marriott's global portfolio.

Qualifications

• Proven experience in a hospitality managerial role.
• Hotel front desk experience.
• Opera experience.
• Exceptional communication skills.

Responsibilities

• Lead the front desk team and manage day-to-day operations.
• Achieve and exceed guest services and front desk goals.
• Ensure exceptional customer service and guest satisfaction.
• Manage Human Resources activities.
• Identify and analyse Front Office challenges and develop solutions.

Skills

Proven hospitality management

Front desk experience

Exceptional communication

Tools

Opera experience

Job description

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. The hotel is currently entering an exciting new chapter with an extensive refurbishment and rebrand, moving the hotel from Marriott Hotels to Marriott Autograph Collection Hotels, becoming part of Marriott’s distinctive collection of individually characterful hotels.

We have an exciting opportunity to join and lead our Front Office team as the Front Office Manager. You will become part of the Marriott family, offering outstanding service to our guests and associates.As a department head the Front Office Manager works with the Hotel Manager, Heads of Department and team members to successfully execute all front office operations, including guest arrival and departure procedures. They strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department.

Marriott’s award winning in house development program recognizes, nurtures and promotes talent. You will benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

Main Duties

• Lead the front desk team, managing all day-to-day operations and building mutual trust respect and cooperation amongst team members.
• Achieves and exceeds guest services and front desk goals.
• Ensures Exceptional Customer Service, providing services that are above and beyond for customer satisfaction and retention.
• Manages and Conducts Human Resource activities.
• Identifies and analyses Front Office operational challenges, facilitating the development of solutions to prevent reoccurrence.

What do you need to apply?

• Proven experience in a hospitality managerial role
• Hotel front desk experience
• Opera experience
• Exceptional communication skills

Benefits Include

• World class training programs and the opportunity to grow and develop
• Global Hotel discount scheme across worldwide Marriott brands
• Yearly bonus eligible
• Private Medical Healthcare Plan
• Access to a Private Marriott Pension
• Complimentary Hotel gym membership
• Complimentary Car Parking
• Meal on Duty
• Discounts and much more…

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: Competitive salary