Front Office Supervisor

Delta Hotels by Marriott Worsley Park Country Club; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Delta Hotels by Marriott Worsley Park Country Club in Manchester is seeking a Front Office Supervisor for an on-site, full-time position. The role focuses on delivering the highest standard of check-in/out experiences, welcoming guests, and addressing inquiries and needs during their stay.

Responsibilities include building strong team relationships, coaching staff, maintaining professional communications, and ensuring efficient administrative tasks are completed, including letters, memos, and

Responsibilities

• Develop and maintain positive working relationships with others, supporting the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Assist with hiring and coaching staff.
• Serve as a role model in all areas, promoting uniform standards and good practice.
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Speak with others using clear and professional language including appropriate telephone etiquette.

Job description

This position is due to start in January 2027 and will require evening, weekend and public holiday working. It is Full Time (40 Hours) and is based at the Marriott Worsley Park Hotel and Country Club M28 2QT.

The role of the Front Office Supervisor is to provide thehighest possible standard of check in and out experience to our guests and toserve as an efficient point of contact during their stay. This involves welcoming and acknowledging allguests according to company standards.To answer inquiries from guests, anticipate and address their serviceneeds, assist individuals with disabilities, and thank guests with genuineappreciation.

Specific duties include but not limited to;

• Develop and maintain positive workingrelationships with others, supporting the team to reach common goals
• Listen and respond appropriately to the concernsof other employees.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promotinguniform standards and good practice
• Preparation of letters, memos, and other documentsusing word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information containedin computer databases and the use of a keyboard, mouse, or trackball to update records,files, reservations.
• Handle incoming and outgoing mail, includingdate stamping and distributing incoming mail.
• Maintain computer and paper-based filing andorganisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of officeactivities, business transactions, and other activities.
• Speak with others using clear and professionallanguage including appropriate telephone etiquette.

• Compensation: Competitive salary