Guest Experience Lead, Front Office (Evenings & Weekends)

Delta Hotels by Marriott Worsley Park Country Club; Walkden; Presencial; GBP 26.000 - 34.000; Tempo integral

Resumo da vaga

Delta Hotels by Marriott Worsley Park Country Club is seeking a Front Office Supervisor for a 40-hour full-time role based at Marriott Worsley Park Hotel and Country Club in M28 2QT. The successful candidate will ensure the highest standard of check-in/out and act as the main guest contact during stays, upholding brand standards and delivering courteous service.

Key duties include staff coaching, recruitment support, maintaining professional communications, and efficient handling of mail,

Responsabilidades

• Develop and maintain positive working relationships with others, supporting the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Speak with others using clear and professional language including appropriate telephone etiquette.

Conhecimentos

Customer service

Team leadership

Communication skills

Scheduling

Descrição da vaga

Delta Hotels by Marriott Worsley Park Country Club is seeking a Front Office Supervisor for a 40-hour full-time role based at Marriott Worsley Park Hotel and Country Club in M28 2QT. The successful candidate will ensure the highest standard of check-in/out and act as the main guest contact during stays, upholding brand standards and delivering courteous service.

Key duties include staff coaching, recruitment support, maintaining professional communications, and efficient handling of mail,