Guest Experience Supervisor – Front Office (Evenings/Weekends)

Delta Hotels by Marriott Worsley Park Country Club; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Delta Hotels by Marriott Worsley Park Country Club in Manchester is seeking a Front Office Supervisor for an on-site, full-time position. The role focuses on delivering the highest standard of check-in/out experiences, welcoming guests, and addressing inquiries and needs during their stay.

Responsibilities include building strong team relationships, coaching staff, maintaining professional communications, and ensuring efficient administrative tasks are completed, including letters, memos, and

Responsibilities

• Develop and maintain positive working relationships with others, supporting the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Assist with hiring and coaching staff.
• Serve as a role model in all areas, promoting uniform standards and good practice.
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Speak with others using clear and professional language including appropriate telephone etiquette.

Job description

Delta Hotels by Marriott Worsley Park Country Club in Manchester is seeking a Front Office Supervisor for an on-site, full-time position. The role focuses on delivering the highest standard of check-in/out experiences, welcoming guests, and addressing inquiries and needs during their stay.

Responsibilities include building strong team relationships, coaching staff, maintaining professional communications, and ensuring efficient administrative tasks are completed, including letters, memos, and