Front Office Supervisor

Hyatt Regency; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

Uniform provided and laundered

Headspace membership

Employee Assistance Programme

50% discount on food and beverages

Career development opportunities

Job summary

Hyatt Regency London Stratford is seeking a proactive Front Office Supervisor to lead our front desk team within Stratford City, East London. This role focuses on delivering exceptional guest service and seamless check-in/check-out experiences for premium guests.

You will supervise daily front office operations, coach team members, coordinate with Housekeeping and Engineering, review occupancy and revenue reports, and contribute to a welcoming, professional environment.

Qualifications

• Experience in hotel front office operations with a guest-first mindset.
• Proven ability to lead, coach and motivate a team.
• Strong organisational and communication skills in a fast-paced environment.

Responsibilities

• Support the effective running of Front Office operations, fostering high levels of team engagement and performance.
• Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
• Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
• Supervise daily Front Office functions, including check-in/check-out procedures, reservations, and room assignments.
• Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
• Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision-making.

Skills

Front Office operations

Leadership

Guest service

Coaching

Job description

Organization- Hyatt Regency London Stratford

Front Office Supervisor

About Hyatt Hotels London Stratford

Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.

Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.

Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast evolving neighbourhoods.

Duties and responsibilities related to the Front Office Supervisor role

• Support the effective running of Front Office operations, fostering high levels of team engagement and performance.
• Conduct regular team meetings and provide ongoing coaching, training, and development opportunities.
• Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences.
• Supervise daily Front Office functions, including check-in/check-out procedures, reservations, and room assignments.
• Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations.
• Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision-making.

About You

You have previous experience in hotel front office operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.

Benefits You Will Enjoy As a Front Office Supervisor

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.