Front Office Host

Hyatt Regency; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free meals on duty

50% discount on food and beverages

Uniform provided

Headspace membership

Career development opportunities

Job summary

Hyatt Regency London Stratford welcomes you to join as a Front Office Host. Welcome guests, assist with check-in/check-out, handle inquiries, and manage reservations with care in our luxury Stratford property.

We value strong communication, familiarity with hotel management software, and good computer skills. Experience in luxury front office is preferred; we offer development opportunities and Hyatt benefits.

Qualifications

• Experience in luxury hotel front office preferred.
• Strong communication skills and familiarity with hotel management software.
• Proficient computer skills.

Responsibilities

• Welcome and greet guests warmly upon arrival.
• Assist with check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about the hotel and local area.
• Manage room allocations and reservations accurately.
• Process payments and maintain billing records.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to meet guest needs.
• Maintain a tidy and organized front desk area.
• Adhere to brand service standards and procedures.
• Ensure guest satisfaction through exceptional service at all times.

Skills

Strong communication

Guest service mindset

Tools

Hotel management software

Job description

Organization- Hyatt Regency London Stratford

Summary

Front Office Host

About Hyatt Hotels London Stratford

Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe’s largest urban shopping and entertainment destinations.

Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium.

Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast paced environment supporting both short stay and extended stay guest experiences in one of London’s most vibrant and fast evolving neighbourhoods.

Duties and responsibilities related to the Front Office Host position

• Welcome and greet guests warmly upon arrival.
• Assist with check-in and check-out processes efficiently.
• Handle guest inquiries and provide accurate information about the hotel and local area.
• Manage room allocations and reservations accurately.
• Process payments and maintain accurate billing records.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to meet guest needs.
• Maintain a tidy and organized front desk area.
• Adhere to brand service standards and procedures.
• Ensure guest satisfaction through exceptional service at all times.

About You

Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software, and proficient computer skills are ideal.

Benefits You Will Enjoy As a Front Office Host

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.