Front Office Supervisor

Landmark London

Greater London

Hybrid

GBP 29,000 - 33,000

Full time

10 days ago

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Benefits offered by this job

Pension with contributions

50% restaurant discount

Uniform provisions

Free meals on duty

Access to private medical insurance

Employee Assistance Programme

Interest-free season ticket loan

Employee recognition schemes

Social Committee events

Job summary

Landmark London seeks an enthusiastic Front Office Supervisor to enrich the journeys of guests with exceptional service. This role requires managing guest complaints, room assignments, and boosting revenue through effective up-selling.

Join a dynamic team where positive energy is highly valued, and take advantage of our extensive benefits, including medical insurance and opportunities for personal development.

Qualifications

Passion for delivering five-star service and memorable moments.
Ability to empower others and handle complaints effectively.
Strong leadership qualities to supervise a team.

Responsibilities

Exercise empowerment in handling guest complaints.
Make room assignments for incoming guests.
Increase hotel revenue by up-selling room categories.
Supervise Front Office Clerks for maximum performance.
Manage cash floats and report discrepancies.

Skills

Guest complaint handling

Room assignments

Revenue up-selling

Performance supervision

Cash float management

Job description

Enrich the Journeys of our People andour Guests as our Front OfficeSupervisor !

TheLandmark London looks for unique individuals to join a team full of energy andpassion, where we value your strengths and growth potential. This could be yourmoment to become a part of our journey! Weare located opposite Marylebone station and a short walk from Baker Street andEdgware Road stations.

Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:

Annual Earnings up to £32,500.00. (£28,909.06 basicsalary + non-contractual tronc)

Pension with companycontributions
50% discount in all ourrestaurants and Spa treatments across our properties
Team member andFriends & Family rates across our properties
Complimentary stayafter passing probation
Extensive discounts onour benefits platform
Access to private medical insurance
Interest free season ticketloan
Employee AssistanceProgramme - 24/7 online GP, mental health support and virtual wellbeing
Support through development plans, apprenticeships and world-classmanagement development programmes to be the best you can be
Bike to work scheme
Recommend a Friendincentive
Uniforms provided and laundered complimentary
Free meals on duty
Opportunity to join our taskforces to contribute to the businessfocuses, community and environment
Employeerecognition schemes and Social Committee events including gala dinners and muchmore!

We are currently looking for apassionateFrontOffice Supervisor, to join our FrontOffice on a permanent basis , with an immediate startto consistently deliver memorable moments and five star service to our guestsand each other. It is important to us that everyone in the team brings positiveenergy to support our happy and fun environment, as we strive to build acommunity of diverse backgrounds and life experiences, where we care aboutcareers and not just jobs.

As a Front Office Supervisor, your main duties and expectations for therole will include:

To exerciseempowerment in handling guest complaints, and taking corrective action, such asallowing certain charges off the guest's account. Recording this action in theguest's history and reporting it to Front Office Management when needed.
To make roomassignments for incoming guests using advance reservations requests andpersonal empowerment as a basis for selection.
To increase thehotel’s revenue by up-selling room categories, in accordance with set targetsand daily availability.
To supervise the FrontOffice Clerks in their work, ensuring maximum performance, good time keepingand ensuring they are displaying company behaviours at all times.
To be responsible forcash floats, reporting shortages/overages to the Front Office Manager,Assistant Director of Rooms/Director of Rooms.

You will be required to work 40 hours per week, on a shift rota.

We are …