Front Office Supervisor

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join Hilton Glasgow as a Front Office Supervisor in a part-time role. Oversee front office operations, ensure guest satisfaction, and lead a team in delivering exceptional service. Enjoy a supportive work environment and numerous benefits.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Team Member Travel Program

High street discounts with Perks at Work

Holiday entitlement: 28 days including bank holidays

Discounted dental and health cover

Free parking (depending on availability)

Guest Experience Day after passing probation

Qualifications

• Some leadership experience or readiness for first leadership role.
• Passion for exceptional customer service.

Responsibilities

• Supervising front office operations smoothly and efficiently.
• Handling guest queries and complaints.

Skills

Customer Service

Communication

Problem Solving

Leadership

Job description

Job Description - Front Office Supervisor (HOT0BL7Q)

Job Number:

HOT0BL7Q

Work Locations

Hilton Glasgow Hotel, 1 William Street, Glasgow G3 8HT

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members!

There is a saying in Glasgow: ‘The People Make Glasgow’. At Hilton Glasgow, it is our team that makes it great. We support, encourage, and work together passionately to enhance the hotel and guest experience. This is what keeps us here!

Please note that this is a part-time 24-hour contract.

A world of rewards

• Hourly rate of £13.27
• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your career!
• Personal development programs designed to support you at every step
• A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free parking (depending on availability)
• Guest Experience Day after passing probation
• Modern and inclusive team member areas

Your role: You will join the Front Office team, working in the reception area of the hotel.

You will enjoy supervising and delivering front office operations smoothly and efficiently, handling guest queries and complaints, and creating memorable experiences for guests and colleagues.

Are you an ambitious hotelier with some leadership experience or ready for your first leadership role? Do you have a passion for exceptional customer service, excellent communication, coaching, and problem-solving skills? Then this is the job for you!

Every job makes the stay.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes many roles to create unforgettable guest experiences – and behind every role, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, every job makes the stay.

Job focus

: Guest Services, Operations, and Front Office