Team Leader

Card Factory; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader for their Glasgow store. This role focuses on enhancing customer experience and operational excellence. The ideal candidate will demonstrate strong leadership, a customer-centric approach, and a positive attitude. With genuine prospects for growth, this position offers various benefits, including discounts and development opportunities.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrates strong leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Commercial Awareness

Teamwork

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Possesses a positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to learning and development resources
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested and align with this description, click 'Apply Now'.

We reserve the right to close the vacancy early once sufficient applications are received. We encourage early applications to avoid disappointment.

Location: Shawlands Arcade, Glasgow, United Kingdom