Front Office Supervisor

DoubleTree by Hilton Glasgow Strathclyde; Bellshill; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Office Supervisor, where your leadership and passion for customer service will shine. This role is pivotal in creating memorable experiences for guests while supervising front desk operations and team performance. You'll enjoy a supportive environment that values your hard work and offers numerous benefits, including cash incentives and opportunities for personal development. If you're ambitious, organized, and ready to make a difference, this is the perfect opportunity for you to thrive in the hospitality industry.

Benefits

Cash incentives for referrals

Long service recognition cash bonus

Meals provided during shifts

Discounted/free use of leisure facilities

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holiday entitlements

Qualifications

• Passionate about delivering exceptional guest service and a positive attitude.
• Strong supervisory and communication skills with a focus on teamwork.

Responsibilities

• Oversee front office activities and ensure high standards of service.
• Manage guest requests and maintain professional appearance of the front desk.

Skills

Customer Service

Supervisory Skills

Interpersonal Skills

Communication Skills

Teamwork

Organizational Skills

Positive Attitude

Ability to Work Flexible Hours

Job description

Competitive Salary + achievable incentives

Job Description

Job Ref: AM13854

Branch: Doubletree by Hilton Strathclyde

Location: Doubletree by Hilton Strathclyde, Bellshill

Salary/Benefits: Competitive Salary + achievable incentives

Contract type: Permanent

Hours: Full Time

Posted date: 02/01/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices
• Even free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring, good grooming skills
• Enjoys working as part of a team
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• Ambitious and hard working
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Front Office Supervisor

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

The Role

• As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments
• A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guest
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail.