Assistant Team Leader-GP Out of Hours Service

NHS National Services Scotland; Glasgow; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established healthcare provider is seeking a dedicated individual for a part-time role in their Out of Hours Service. This position involves assisting in the management of appointments and ensuring smooth operations during busy periods. The ideal candidate will possess excellent communication and IT skills, contributing to the delivery of high-quality healthcare services. Join a supportive team that values inclusion and diversity, where your contributions will help maintain a safe and efficient clinical environment for the community.

Qualifications

• Proficient in IT and computer systems.
• Strong communication skills for effective interaction.

Responsibilities

• Assist in managing the GP Out of Hours Service.
• Organize daily appointment diaries for GP OOH PCEC.
• Ensure efficient processing of calls from NHS 24.

Skills

Computer Knowledge

Communication Skills

IT Skills

Job description

About NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, extending to 2.2 million when regional and national services are included.

Position Details

This is a permanent, part-time position with a 4-week rota for Out of Hours (OOH) shifts. Please note that the salary is pro-rata for part-time hours.

Role Responsibilities

1. Assist Team Leaders in managing the GP Out of Hours Service (OOH) and support appointment booking during busy periods.
2. Oversee shift coverage, especially when Team Leaders are not on duty.
3. Organize and set up daily appointment diaries for GP OOH PCEC.
4. Ensure calls from NHS 24 are processed and dispatched appropriately to maintain a safe and efficient clinical service.
5. Provide guidance to support staff and escalate issues as per escalation plans.

Candidate Requirements

• Good computer knowledge, excellent communication skills, and proficient IT skills.
• Driving license preferred.

Contact Information

For informal inquiries, contact Nadine Donnelly, Service Support Manager, at [e-mail].

Additional Information

This role does not qualify for a Skilled Worker or Health and Care Worker visa, and NHS GGC cannot provide Certificates of Sponsorship.

Applications may close early due to high response; please complete your application promptly.

Inclusion and Diversity

NHS GGC encourages applications from all community sections and promotes a culture of inclusion. We are also committed to being a Forces Friendly Employer, supporting applications from the Armed Forces community.

Application Integrity

Applicants should provide authentic responses to all questions. The use of AI or third-party tools to alter responses is discouraged and may lead to withdrawal from the process.

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