Front Office Supervisor

IBIS; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounted hotel rates

Accor Academy

Wellbeing support

Career opportunities

Inclusive & sustainable world

Job summary

Ibis Edinburgh Royal Mile – Hunter Square, part of the Accor group, is seeking a Front Office Supervisor to lead the front desk team and participate in F&B service as needed. You will manage reservations, guest inquiries and ensure smooth daily operations, maintaining exceptional service standards.

Join a caring Accor environment that values growth, wellbeing and opportunities across 5,000 hotels in 100+ countries. Weekend and holiday work is required to deliver memorable guest experiences.

Qualifications

• Previous hotel or hospitality experience
• Positive can-do attitude and flexibility in a fast-paced environment
• Strong multitasking and communication skills
• Passion for guest service and attention to detail
• Willingness to work weekends and holidays

Responsibilities

• Lead the front desk during shifts ensuring smooth operations and guest service
• Assist with reservations and back-office tasks as needed
• Support with Food & Beverage service during breakfast, bar, lunch, or dinner
• Handle guest inquiries and requests professionally to ensure satisfaction
• Motivate and support the team and onboard new members
• Ensure health, safety and hygiene standards are followed

Skills

Front desk leadership

Guest service

Multitasking

Communication

Flexible hours

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart

Join us and become a Heartist®.

Job Description

Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As a Front Office Supervisor, you will:

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
• Assist with reservations, back-office tasks, and guest inquiries
• Handle guest requests and issues professionally, ensuring satisfaction at every step
• Motivate and support your team, helping new team members settle in and thrive
• Ensure compliance with health, safety, and hygiene standards

Qualifications

• Previous hotel or hospitality experience desired
• A positive, can-do attitude and flexibility to work in a fast-paced environment
• Strong multitasking and communication skills
• A passion for guest service and attention to detail
• Willingness to work flexible hours, including weekends and holidays