Front Office Supervisor

Aimbridge; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Front Office Supervisor, where you will lead a dedicated team in delivering exceptional guest experiences. This role involves managing front desk operations, ensuring guest satisfaction, and maintaining high standards of service. With a commitment to your growth, the company offers extensive training, flexible working opportunities, and a supportive environment. Enjoy industry-leading benefits, including hotel discounts and wellness programs, while making a positive impact in the hospitality sector. If you're passionate about creating memorable experiences, this is the perfect opportunity for you.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Wagestream - Stream pay as earned

24/7 access to employee assistance programme

Flexible working opportunities

Company sick pay

Minimum of 30 days holiday

Staff meals on duty

Paid breaks

Live-in accommodation available

Qualifications

• Strong leadership skills to manage and motivate the guest services team.
• Excellent customer service skills for handling guest complaints.

Responsibilities

• Oversee the Front Office Team to ensure excellent guest service.
• Manage reservations and maintain cleanliness in guest areas.

Skills

Leadership Skills

Customer Service Skills

Organizational Skills

Knowledge of Hotel Policies

Tools

Hotel Management Software

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

DELETE WHERE APPROPRIATE

• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Live-in accommodation available
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As Front Office Supervisor you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.