Front Office Receptionist

InterContinental 62s Group plc; Manchester; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Free meal on shift

Overtime pay

Paid holidays

Wagestream access

Discounted room rates

Job summary

The Manchester Deansgate Hotel, part of IHG Hotels & Resorts, is seeking a dynamic Front Office Receptionist for a full-time position. You will warmly welcome guests, check them in/out using Opera, and handle requests with a guest-first mindset.

This role requires excellent communication and problem-solving, with opportunities to promote IHG One Rewards and contribute to a memorable guest experience at a luxury property in Manchester.

Qualifications

• Experience in hotel reception or front desk is preferred.
• Strong communication and interpersonal skills.
• Ability to handle guest requests and issues gracefully.

Responsibilities

• Check in guests on arrival and check out on departure.
• Handle ad-hoc guest requests and service recoveries.
• Provide information about the hotel and local area to guests; engage warmly.
• Promote IHG One Rewards and assist with sign-ups.

Skills

Opera experience

Guest service

Communication

Tools

Opera system

Job description

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Front Office Receptionist (Full-Time), you can expect to carry out the following duties…

• Checking in our guests when they first arrive, and checking out our guests on departure (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Reception role within in a Hotel environment with experience of Opera or similar reception system (not essential)!
• Dealing with ad-hoc guest requests(you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile)- you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!
• Engaging with our Guests(you will be providing our guests with information about the Hotel itself, local area and create induvial authentic interactions with each guest)– excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests needs and wants!
• Recognising IHG One Rewards Members and encouraging new joiners(you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up…whilst recognising and appreciating our loyal members!)

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate thatby offering our colleagues a wide range of additional benefits to support their unique needs and aspirations.

You can expect to receive….

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.