Front Office Receptionist

InterContinental Hotels Group; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free meal on shift

Paid holidays

Overtime pay

Wagestream access

Career progression worldwide

Discounted hotel rates

Job summary

The Manchester Deansgate Hotel is seeking a dynamic Front Office Receptionist to join the IHG Hotels and Resorts family. This full-time role involves greeting guests, checking them in and out with Opera, and delivering a warm, authentic welcome to all visitors.

You will handle guest requests, solve problems, and engage with guests about the hotel and local area. Strong communication and personable skills are essential, with an emphasis on recognizing IHG One Rewards members and sharing benefits.

Qualifications

• Experience in a Reception role within a hotel environment with Opera or similar reception system (not essential).
• Excellent communication and personable skills essential for guest engagement.
• Ability to respond to guest requests and manage service recoveries to ensure guest satisfaction.

Responsibilities

• Check guests in on arrival and check out on departure using Opera or similar system.
• Handle ad-hoc guest requests and solve problems to enhance guest stays.
• Engage with guests, provide information about the hotel and local area.
• Recognise IHG One Rewards Members and promote benefits to guests.

Skills

Communication skills

Guest service

Problem solving

Opera system experience

Tools

Opera

Job description

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Front Office Receptionist (Full-Time), you can expect to carry out the following duties…

• Checking in our guests when they first arrive, and checking out our guests on departure (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Reception role within in a Hotel environment with experience of Opera or similar reception system (not essential)!
• Dealing with ad-hoc guest requests(you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile)- you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!
• Engaging with our Guests(you will be providing our guests with information about the Hotel itself, local area and create induvial authentic interactions with each guest)– excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests needs and wants!
• Recognising IHG One Rewards Members and encouraging new joiners(you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up…whilst recognising and appreciating our loyal members!)

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate thatby offering our colleagues a wide range of additional benefits to support their unique needs and aspirations.

You can expect to receive….

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.