Station Captain

SUNSET METT SING PTE. LTD.; Penarth; On-site; GBP 21,000 - 30,000; Full time

Job summary

Sunset Hospitality Group is seeking a Station Captain for METT Singapore, delivering high levels of service to guests. You will greet diners, deliver meals, and ensure a memorable dining experience. The role requires strong communication, hospitality passion, and the ability to work under pressure in a fast-paced environment.

You will maintain cleanliness, manage table setup and turnover, and support the team with brand guidelines and service standards. Experience in hospitality is essential.

Qualifications

• 1-2 years experience in a similar role within hospitality.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude and welcoming demeanor.
• Ability to perform well under pressure.
• High energy level with a positive outlook.
• Willingness to go above and beyond to meet guest expectations.
• Genuine passion for customer service and hospitality.

Responsibilities

• Greet customers promptly and courteously.
• Deliver food to customers at the table accurately and timely.
• Ensure guests receive positive, professional service to highest standards.
• Follow brand service guidelines and sequence of service.
• Know menu items thoroughly to describe and make suggestions.
• Maintain cleanliness and hygiene standards "and refilling condiment sets".
• Manage setup and closing of tables, ensuring quick turnover.
• Attend departmental briefings and communicate openly within the team.
• Perform other duties as assigned.

Skills

1-2 years exp

Communication skills

Customer-focused

Under pressure

High energy

Guest service passion

Job description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

The Station Captain is responsible to provide high levels of customer service to all diners to ensure they have a memorable experience and return.

Your day-to-day responsibilities:

• Knows and uses the service guidelines by the brand guideline.
• Prompt, and courteous greeting of customers
• Deliver food to customers on the table in an accurate and timely manner
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations
• Follow sequence of service standards as per brand guidelines
• Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers
• Ensure food quality and consistency is delivered at all times
• Manage the set up and close down of tables within section
• Ensure tables are turned around and ready with minimal delay
• Maintain cleanliness and hygiene standards
• Ensure the cleanliness and refilling of condiment sets and napkin containers
• Keeps all workstations and equipment as clean as possible at all times
• Attend all regular departmental briefings and contribute to an open communication within the assigned team
• Performs other duties pertinent to this job as assigned.

Knowledge, Skills and Qualifications:

• At least 1-2 years of experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude and a welcoming demeanor
• Ability to perform well under pressure.
• High energy level with a positive outlook.
• A willingness to go above and beyond to meet guest expectations.
• A genuine passion for customer service and hospitality.