Front Desk Officers (Diploma, Many Vacancies)

OAKTREE CONSULTING; Penarth; On-site; GBP 20,000 - 25,000; Full time

Job summary

OAKTREE CONSULTING is seeking an Outbound Call Associate in Penarth, UK. The successful candidate will engage customers proactively to gather critical survey information, striving to meet key performance indicators and ensuring exceptional service over phone and email.

We are looking for individuals with a diploma or equivalent qualification and preferably 1-2 years of experience in a similar environment. Strong communication skills and fluency in a second language are essential.

Qualifications

• Minimum C5 for English O level.
• 1 to 2 years of experience in a call center environment or service-related industry preferred.

Responsibilities

• Contact and engage customers to gather critical information.
• Meet key performance indicators set by the company.
• Provide quality customer service and follow up with customers.

Skills

Communication skills

Fluency in a second language

Typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

Responsibilities

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and elevate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Application Process

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.