Front Office Nights Receptionist

Intercontinental Hotels Group; Manchester; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Free meal on shift

Paid holidays

Subsidised unsocial hour travel

Enhanced sick pay

Extensive training

Career progression worldwide

2 paid volunteering days per year

Worldwide discounted room rates

Discounted F&B for employees

Perks portal discounts

Job summary

The Manchester Deansgate Hotel, part of InterContinental Hotels Group, is seeking a Front Office Nights Receptionist to welcome late-arrival guests, check in with Opera, and support guests throughout the night.

You will handle ad-hoc requests, ensure safety, and perform night-shift tasks while joining a team committed to exemplary service and the IHG brand transition to InterContinental by 2027.

Qualifications

• Experience in a Nights Reception or Reception role in a hotel environment.
• Experience with Opera or similar reception system is preferred but not essential.
• Excellent problem-solving and communication skills.

Responsibilities

• Check in late-arrival guests and check out early-departure guests with a warm welcome.
• Handle night-time guest requests with calm, problem-solving and service recovery.
• Ensure safety and reports, maintain records of checks and actions.
• Undertake ad-hoc tasks during the night and support team as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Opera

Job description

As a Front Office Nights Receptionist (Full-Time), you can expect to carry out the following duties…

• Checking in our late-arrival guests and checking out our early-departure guests (you will greet our guests with a warm and authentic welcome, using Opera to check in our guests effectively) - it would be great if you had experience in a Nights Reception or Reception role within in a Hotel environment with experience of Opera or similar reception system (not essential)!
• Dealing with ad-hoc guest requests throughout the night (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) - you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do in order to make sure our Guests have a stay above and beyond the expected!
• Ensuring the safety of our Guests and Colleagues (you will be focussed on ensuring a safe environment for our Guests and Colleagues, completing relevant checks and recording information via reports) - a high attention to detail and understanding of H&S would be a bonus!
• Completing ad-hoc tasks throughout the night (this is a varied role and you will be dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel - therefore you will need to be someone who enjoys variety and likes helping the team where needed!)
  The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with your signature luxury and service. We are looking for someone who can work 39 hours per week.

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.