Front Office Manager – Guest Experience & Revenue

Melia London Kensington; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Competitive salary + bonus

Hotel staff rates

Company pension

Refer-a-friend bonus (£500)

29 days holiday including public hols

Health cash plan & discounted dental

Learning platform access

Awards & recognition

Perks at Work discounts

Complimentary meals on duty

Job summary

Meliá London Kensington is seeking an experienced Front Office Manager to lead daily Front Office operations, ensuring exceptional guest care and adherence to standards. You will oversee staff, uphold service quality, and drive revenue opportunities across the front desk and related areas.

The role requires strong leadership, a proactive approach, and a passion for hospitality. Competitive salary with bonus, 29 days holiday, generous benefits, and staff rates offered. Based in London, UK.

Qualifications

• Minimum 2 years’ Front Office experience in hospitality.
• Fluent English; Spanish and Italian language skills are an advantage.
• Experience with OPERA PMS (Opera Cloud).
• Excellent communication and customer service skills.
• Ability to manage staff rotas and control costs.

Responsibilities

• Oversee day-to-day Front Office operations ensuring guests receive efficient, professional service.
• Prepare and manage staff rotas in line with business levels and roaster timely submissions.
• Undertake Duty Management shifts and support smooth hotel operations.
• Monitor guest interactions and reception service to maintain high standards.
• Lead, train and develop the Front Office team and improve procedures.
• Promote the hotel and services to maximise guest engagement and revenue.

Skills

Front Office management

Customer service

Staff rostering

Upselling / revenue focus

Communication skills

Tools

OPERA PMS

Job description

Meliá London Kensington is seeking an experienced Front Office Manager to lead daily Front Office operations, ensuring exceptional guest care and adherence to standards. You will oversee staff, uphold service quality, and drive revenue opportunities across the front desk and related areas.

The role requires strong leadership, a proactive approach, and a passion for hospitality. Competitive salary with bonus, 29 days holiday, generous benefits, and staff rates offered. Based in London, UK.