Receptionist

Melia London Kensington; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Competitive salary plus service charge

28 days’ holiday including public hols

Hotel discounts worldwide

Meals on duty

Health cash back plan and dental cover

Company pension scheme

Referral bonus (£500)

Career opportunities across 350+Hotels

Perks at Work discounts

Pay Day Parties

Job summary

Meliá London Kensington, a boutique hotel in London, seeks a Receptionist to deliver warm, professional guest experiences. You will be the first contact for arrivals and departures, reflect ME brand standards, and anticipate guest needs while maintaining records and handling billing.

Join a supportive team with competitive salary plus service charge, 28 days holiday, hotel discounts, meals on duty, pension, and career opportunities across 350+ hotels worldwide.

Qualifications

• Experience in Front Office / Reception or similar role.
• Fluency in English (Spanish is an advantage).
• Strong communication and interpersonal skills.
• Proactive, service-driven attitude with high attention to detail.
• Ability to work flexible shifts, including weekends.
• Eligibility to work in the UK.

Responsibilities

• Welcome and check in guests in a genuine, professional manner.
• Ensure a smooth and informative check-out experience.
• Anticipate guest needs and offer solutions.
• Maintain knowledge of availability to support up-selling.
• Handle billing and manage company and agency accounts.
• Maintain accurate guest records and registration documents.
• Follow health, safety and security procedures including emergencies.
• Comply with brand standards and relevant legislation.
• Support Front Office team with additional duties as required.

Skills

Strong communication

Customer service

Attention to detail

Flexibility

Proactive attitude

Tools

OPERA PMS

Job description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where your potential to grow, learn and inspire has no limits. It’s knowing that the world is yours — that you can build your career across global destinations while being part of one warm, supportive and passionate family.

Meliá London Kensington, member of Meliá Collection, is an elegant boutique hotel (76 bedrooms) accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city.

Receptionist

Department: Reception

Location: Meliá London Kensington

Report to: Front Office Manager

Package: £28410.00 + service charged

What’s in it for you?

• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Hotel discounts worldwide for you, your friends & family
• Meals on duty
• Health cash back plan and discounted dental cover
• Company pension scheme
• Loyalty rewards and referral bonus (£500)
• Access to Meliá’s global e-learning platform
• Career opportunities across 350+ hotels worldwide
• High‑street discounts through Perks at Work
• Pay Day Parties and team celebrations

Mission

As a Receptionist, you will deliver a warm, efficient and professional guest experience at all times. You will be the first point of contact for our guests, ensuring every arrival and departure reflects the ME brand standards while anticipating needs and exceeding expectations.

Key Responsibilities

• Welcome and check in guests in a genuine, professional and personalized manner
• Ensure a smooth and informative check‑out experience
• Anticipate guest needs, offer solutions and create memorable moments
• Maintain strong knowledge of hotel availability to support up‑selling and cross‑selling
• Handle billing accurately, issuing invoices and managing company and agency accounts
• Maintain accurate guest records and registration documentation
• Follow all health, safety and security procedures, including emergency protocols
• Comply with relevant legislation and brand standards
• Support the Front Office team with any additional duties as required

What we’re looking for (Key Requirements)

• Previous experience in a similar Front Office / Reception role
• Working knowledge of OPERA PMS
• Fluency in English (Spanish is an advantage)
• Strong communication and interpersonal skills
• A proactive, service-driven and positive attitude
• High attention to detail and strong organizational skills
• Ability to work flexibly, including shifts and weekends
• Eligibility to work in the UK

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. From our newest team members to our most experienced leaders, we are all Very Inspiring People. We believe in growth, recognition and creating opportunities that allow you to shape your future — wherever in the world that may be.

Our Commitment to Diversity & Sustainability

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion and equality across our teams and are committed to creating a respectful, inclusive and accessible workplace for all. We also support the sustainable growth of our industry, guided by our motto:
“Towards a sustainable future, from a responsible present.”