Front Office Leader — Elevate Guest Experiences

Reception; Greater London; On-site; GBP 39,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Global career opportunities

Hotel discounts for self and family

Pension scheme

Refer-a-friend bonus

Holiday entitlement 29 days

Health plan

E-learning access

Awards programs

Staff discounts

Complimentary meals on duty

Loyalty rewards

Job summary

Meliá London Kensington is seeking an experienced Front Office Manager to lead the daily operations of the Front Office Department, ensuring exceptional guest satisfaction and top service standards. You will manage staff, optimize efficiencies, and maximize revenue while maintaining guest care excellence.

The role requires a minimum of 2 years in Front Office, fluent English, and familiarity with Opera PMS.

Qualifications

• Fluent English is essential.
• Minimum 2 years in Front Office, preferably in hospitality.
• Experience with Opera PMS is preferred.
• Strong communication and customer service skills.

Responsibilities

• Oversee day-to-day Front Office operations ensuring high standards.
• Prepare staff rotas and manage overtime with Hotel Manager.
• Undertake Duty Management shifts as per rota.
• Monitor guest interactions and reception service quality.
• Lead, train, and develop Front Office team and implement improvements.
• Promote hotel facilities to drive guest engagement and revenue.
• Drive upselling and revenue-generating initiatives to meet targets.
• Collaborate with other departments for seamless operations.
• Identify opportunities to improve processes and guest experiences.

Skills

Fluent English

Front Office experience

Spanish a plus

Italian a plus

Customer service

Tools

Opera PMS

Job description

Meliá London Kensington is seeking an experienced Front Office Manager to lead the daily operations of the Front Office Department, ensuring exceptional guest satisfaction and top service standards. You will manage staff, optimize efficiencies, and maximize revenue while maintaining guest care excellence.

The role requires a minimum of 2 years in Front Office, fluent English, and familiarity with Opera PMS.