Front Office Manager — Global Opportunities + Upsell Focus

Melia Hotels International; Greater London; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Global career opportunities across Mli

Hotel rates for you and family

Company pension scheme

Refer-a-friend bonus

29 days’ holiday

Health cash plan

Perks at Work discounts

Complimentary meals on duty

Awards & recognition programs

Job summary

Meliá London Kensington, part of Meliá Hotels International, is seeking an experienced Front Office Manager to lead daily Front Office operations and deliver exceptional guest care. You will manage the team, uphold service standards, and identify opportunities to enhance efficiency and guest satisfaction.

The role offers competitive salary with a bonus scheme, career progression across global properties, staff benefits, and training via Meliá’s e-learning platform.

Qualifications

• Minimum 2 years' experience in a Front Office role
• Fluent English; Spanish and Italian language skills a plus
• Knowledge of OPERA PMS (Opera Cloud)

Responsibilities

• Oversee day-to-day Front Office operations ensuring professional, courteous service in line with hotel standards
• Prepare and manage staff rotas and control overtime with Hotel Manager
• Undertake Duty Management shifts as needed
• Monitor guest interactions and reception service to maintain hospitality standards
• Lead, train and develop the Front Office team and implement improvements
• Promote the hotel and services to maximize guest engagement and revenue
• Drive bedroom upselling and other revenue-generation initiatives
• Coordinate with other departments to ensure seamless operations and guest satisfaction

Skills

Front Office experience

Team leadership

Upselling

Customer service

English fluency

Tools

OPERA PMS

Opera Cloud

Job description

Meliá London Kensington, part of Meliá Hotels International, is seeking an experienced Front Office Manager to lead daily Front Office operations and deliver exceptional guest care. You will manage the team, uphold service standards, and identify opportunities to enhance efficiency and guest satisfaction.

The role offers competitive salary with a bonus scheme, career progression across global properties, staff benefits, and training via Meliá’s e-learning platform.