Front Office Manager — Guest Experience Leader

Leonardo Hotels; Tees Valley; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Room rate discounts

Recognition scheme

Referral programme

Wellbeing calendar

Training and progression

Thank You Week

Job summary

Leonardo Hotels Middlesbrough is seeking a proactive Front Office Manager to lead the front desk team and ensure outstanding guest experiences. You’ll drive service standards, manage daily operations and collaborate with other departments to deliver memorable stays.

As a visible leader, you’ll coach staff, manage KPIs, and step in as Duty Manager when required, shaping a welcoming, efficient environment across our Leonardo Hotel estate.

Qualifications

• Experience leading front desk or guest services teams.
• Strong interpersonal and problem-solving skills.
• Proven ability to drive service standards in hospitality.

Responsibilities

• Lead and motivate the front office team to meet KPIs.
• Ensure smooth daily operations and guest satisfaction at the front desk.
• Collaborate with other departments to deliver memorable guest experiences.

Skills

Leadership

Team management

Guest service

Hospitality

Duty Manager

Job description

Leonardo Hotels Middlesbrough is seeking a proactive Front Office Manager to lead the front desk team and ensure outstanding guest experiences. You’ll drive service standards, manage daily operations and collaborate with other departments to deliver memorable stays.

As a visible leader, you’ll coach staff, manage KPIs, and step in as Duty Manager when required, shaping a welcoming, efficient environment across our Leonardo Hotel estate.