Front Office Manager: Guest Experience Leader

AccorHotel; City of Edinburgh; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading hotel chain in City of Edinburgh seeks a Front Office Manager to enhance guest experiences. The ideal candidate will lead and mentor the Front Office team, ensure smooth operations, and inspire a high-performing culture. Responsibilities include managing guest interactions and providing coaching. This role requires excellent communication, leadership skills, and prior experience with hotel management systems. The position offers a competitive salary and various employee benefits, including medical insurance and hotel discounts.

Benefits

ALL Heartist Card for discounts

Private Medical Insurance

Performance Bonus

Free stays in UK hotels

Training & Development

28+ holidays per year

Support for your wellbeing

Private Pension Scheme

Cycle to work scheme

Staff meals

Uniform provided

Qualifications

• Proven experience as a Front Office Manager or Leader.
• Ability to lead and mentor teams effectively.
• Exceptional interpersonal skills to connect with guests.
• Calm under pressure with strong problem-solving abilities.

Responsibilities

• Lead the Front Office team to create a positive culture.
• Inspire team to deliver seamless guest experiences.
• Oversee guest arrivals and departures efficiently.
• Handle guest feedback professionally.

Skills

Leadership

Team mentoring

Problem-solving

Communication

Organizational skills

Tools

Opera Cloud PMS

Job description

A leading hotel chain in City of Edinburgh seeks a Front Office Manager to enhance guest experiences. The ideal candidate will lead and mentor the Front Office team, ensure smooth operations, and inspire a high-performing culture. Responsibilities include managing guest interactions and providing coaching. This role requires excellent communication, leadership skills, and prior experience with hotel management systems. The position offers a competitive salary and various employee benefits, including medical insurance and hotel discounts.