Front Office Manager

Leonardo Hotel Management (UK) Limited; Tees Valley; On-site; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referrals

Wellbeing calendar

Training and progression

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Front Office Manager to lead the Front Office department, shaping strategic initiatives and day-to-day operations. You will inspire a dynamic team, deliver memorable guest experiences, and collaborate closely with other hotel departments to uphold our standards and values.

You will act as an ambassador for the hotel and the wider Leonardo Hotels estate, driving guest satisfaction and business performance while fostering a culture of respect and

Responsibilities

• Direct the Front Office department's strategic initiatives and objectives.
• Manage day-to-day operations through engagement of team members.
• Act as ambassador for the hotel and Leonardo Hotels estate, upholding vision and values.
• Lead a vibrant team to deliver exceptional guest service and exceed expectations.

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.

If you’re our ideal Front Office Manager, you will:

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!

Some of the perks our Front Office Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Front Office Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.