Night Manager

Leonardo Hotel Management (UK) Limited; Cheltenham; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels in the UK is seeking a Night Manager to direct strategic initiatives and day-to-day Front Office operations across the hotel, acting as an ambassador for the Leonardo brand and ensuring guest moments align with our service standards.

You’ll lead a busy team, maintain safety, drive training and development, boost guest experience, manage stock overnight, and set the tone for welcoming guests at arrival and departure. The role offers progression and wellbeing initiatives.

Qualifications

• Experience in hospitality management or supervisory role.
• Strong leadership and communication skills.
• Commitment to guest service and safety.

Responsibilities

• Direct the Front Office department's strategic initiatives and daily operations.
• Lead and motivate the team to deliver outstanding guest experiences.
• Ensure safety and security of guests and property.
• Oversee night-time stock and readiness for business each morning.
• Collaborate with other departments to create memorable stays.

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Night Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Night Manager and a Head of Department, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you’ll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests’ expectations.

If you’re our ideal Night Manager, you will:

• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team: you’ll proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Some of the perks our Night Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.