Front Office Manager

Allscreens Nationwide Ltd; Croydon; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Special rates for Leonardo Hotels

Recognition scheme

Thank You Week

Training programs

Job summary

Leonardo Hotels is seeking a Front Office Manager to direct strategic initiatives and day-to-day operations, guiding a team to deliver memorable guest experiences in line with our service standards.

You will be an ambassador for the hotel and wider estate, lead a busy front office, cover Duty Manager shifts, and support colleagues across departments. We value energy, inclusivity, and professional development.

Qualifications

• Experience in front office management or hotel operations.
• Strong leadership and guest service focus.

Responsibilities

• Direct the Front Office department to deliver exceptional guest experiences and meet KPIs.
• Lead the team, manage day-to-day operations, and cover Duty Manager shifts as required.

Skills

Leadership

Customer service

Job description

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

If you're our ideal Front Office Manager, you will:

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required - take the chance to get involved in other areas of the hotel!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!