Operations Manager

Allscreens Nationwide Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme: vouchers

Thank You Week activities

Ongoing training with clear paths for进

Job summary

Leonardo Hotels is seeking an Operations Manager to direct strategic initiatives and oversee day-to-day hotel operations, collaborating with the General Manager to ensure exceptional guest experiences. You will embody the brand values, lead a vibrant team, and drive adherence to service standards across departments.

You will also support recruitment, induction and Guest Care training, and work with HR to deliver engaging team activities, while leveraging local knowledge to enhance business

Qualifications

• Experience in hotel/venue operations management.
• Strong people management and leadership abilities.
• Knowledge of local area to drive business opportunities and partnerships.

Responsibilities

• Undertake Duty Manager shifts as required to support the team.
• Work with the General Manager to devise strategies to move the Leonardo Hotels brand forward in your hotel.
• Support delivery of induction and Guest Care training for team members.
• Actively monitor recruitment to support the operation and current team.
• Have good knowledge of the local area to drive business opportunities.
• Collaborate with local HR to host engaging activities for your team.

Skills

People skills

Team leadership

Communication

Hospitality knowledge

Job description

The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As an Operations Manager, you'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As an Operations Manager, you will:

• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and "Guest Care" training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!