Front Office Manager

Allscreens Nationwide Ltd; Bradford; On-site; GBP 40,000 - 52,000; Full time

Job summary

Leonardo Hotels in Bradford is seeking a Front Office Manager to steer strategic objectives and day-to-day operations of the Front Office. You will lead a team to create memorable guest moments, upholding hotel standards and collaborating across departments within the Leonardo Hotels estate.

You will act as an ambassador for the hotel, role model hospitality, and bring positive energy to drive exceptional guest experiences and exceed expectations.

Qualifications

• Experience leading a front office or guest services team in hospitality.
• Proven ability to deliver excellent guest experiences and meet KPIs.
• Strong communication and people management skills.

Responsibilities

• Direct the Front Office department and drive day-to-day operations.
• Lead and develop the team to deliver exceptional guest service.
• Act as ambassador for the hotel and Leonardo Hotels estate; collaborate with departments.
• Cover Duty Manager shifts and participate in other hotel areas as needed.

Skills

Leadership

Team motivation

Guest service

KPIs

Communication

Job description

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

If you're our ideal Front Office Manager, you will:

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required - take the chance to get involved in other areas of the hotel!