Front Office Manager - Guest Experience Leader

Leonardo Hotel Management (UK) Limited; Croydon; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels UK is seeking a Front Office Manager to steer strategic initiatives for the Front Office, directing day-to-day operations and driving guest experiences across the hotel.

You’ll lead a dynamic team, set standards with cross-department collaboration, handle Duty Manager shifts, and act as an ambassador for the Leonardo brand. Join a culture focused on development and guest care.

Qualifications

• Experience leading a front office team in hospitality.
• Ability to deliver on KPIs and guest service excellence.
• Willingness to complete Duty Manager shifts and cross-train.

Responsibilities

• Direct Front Office strategic initiatives and daily operations.
• Lead a vibrant team to deliver exceptional guest service.
• Collaborate with other hotel departments to create memorable moments.
• Be an ambassador for Leonardo Hotels and uphold company values.

Skills

Leadership

Hospitality passion

Positive energy

Duty management

Job description

Leonardo Hotels UK is seeking a Front Office Manager to steer strategic initiatives for the Front Office, directing day-to-day operations and driving guest experiences across the hotel.

You’ll lead a dynamic team, set standards with cross-department collaboration, handle Duty Manager shifts, and act as an ambassador for the Leonardo brand. Join a culture focused on development and guest care.