Front Office Manager

Cycas Hospitality; London; On-site; GBP 40,000; Full time

Job summary

Join a dynamic team as a Front Office Manager at a leading hospitality firm. In this role, you will inspire and develop a talented front office team while ensuring seamless operations and enhancing guest satisfaction. This position offers a unique opportunity to be part of a global leader in hospitality, where your contributions will directly impact the guest experience. With a focus on personal and professional growth, you will thrive in a supportive environment that values individuality and teamwork. If you're passionate about delivering exceptional service and mentoring others, this role is perfect for you.

Benefits

Exclusive Discounts at Hotels

50% off Hyatt Restaurants

Free Medical Plans

Complimentary Team Meals

Ongoing Training and Development

Workplace Pension

Financial Advice

Free Headspace App Subscription

Free Counselling Sessions

Referral Bonus

Qualifications

• Strong hands-on leadership experience in upscale hotels.
• Proven ability to lead teams and improve guest satisfaction.

Responsibilities

• Lead front office team to create welcoming guest experiences.
• Handle guest feedback with empathy and urgency.

Skills

Front Office Leadership

Guest Satisfaction Improvement

Team Development

Operational Management

Communication Skills

Job description

Front Office Manager

Salary up to £40,000 per annum

All the perks you deserve:

Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus.

Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.

Workplace Benefits – Complimentary team meals, uniform

Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.

Your Role

As Front Office Manager, you will lead a talented front office team, championing Hyatt’s purpose by:

• Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for
• Inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations
• Ensuring seamless front desk operations while identifying opportunities to personalize service and create memorable moments
• Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty
• Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion
• Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey

What We’re Looking For

• Strong, hands-on front office leadership experience in upscale select-service or full-service hotels
• Experience with Hyatt systems, standards, or values preferred
• Proven ability to lead teams, delegate effectively, and set clear expectations
• Operationally structured with a strategic mindset and attention to workload management
• Excellent communicator with high emotional intelligence

• Track record of improving guest satisfaction through innovation and team engagement
• A passion for delivering heartfelt hospitality and mentoring others
• Ability to remain calm and solution-focused in dynamic situations
• Flexibility to work shifts, weekends, and holidays as needed

Why Hyatt

You’ll be part of a global hospitality leader known for its culture of care and commitment to colleague well-being. At Hyatt, we don’t just offer a job — we offer a journey. You'll have opportunities to learn, grow, and thrive in an environment where your individuality is celebrated.

Why Join Us:

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners.With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations.We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns.Our core purpose is todevelop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***