Front Office Manager

Clermont Hotel Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Manager to lead their team in delivering exceptional guest experiences. This role requires a dynamic leader who can manage the Front Office operations, ensuring a seamless experience for guests. The ideal candidate will have a strong background in hospitality management, excellent interpersonal skills, and a passion for training and developing staff. With a focus on achieving sales targets and maintaining high standards, this position offers great development opportunities and a vibrant work environment in the heart of London.

Benefits

Discounted hotel rates

Interest-free season ticket loans

24/7 Employee Assistance Program

Pension and Healthcare Schemes

Paid volunteering days

Generous recommend a friend scheme

Access to discounts and cashback

Great Recognition program

Qualifications

• Proven experience in a similar role within the hospitality industry.
• Strong ability to lead and develop a team while ensuring guest satisfaction.

Responsibilities

• Manage the Front Office team to deliver exceptional guest experiences.
• Drive sales and manage budgets while addressing guest issues.

Skills

Interpersonal Skills

Time Management

Organizational Skills

Leadership Skills

Customer Service

Decision Making

Education

Hospitality Management Degree

Relevant Certifications

Job description

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Front Office Manager, Full Time

Contract Type - Permanent

39 hours per week

Employment Type - Full Time

Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.

The Role

Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.

What we look for

• Previous experience in similar environment
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
• Experience of delivering training using company guidelines
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated, able to make decisions and react to sudden changes in operation
• Ability to work effectively as part of a team
  
  

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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