Front Office Manager

JR United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Front Office Manager to lead a vibrant team in a boutique lifestyle hotel. This role is pivotal in ensuring exceptional guest experiences, overseeing operations, and fostering a supportive environment. With a focus on continuous improvement and team development, you will be instrumental in maintaining high standards and achieving guest satisfaction. This unique opportunity allows you to thrive in a creative and trendy location, where your leadership will directly impact the hotel's success and growth. If you are passionate about hospitality and team leadership, this is the perfect role for you.

Benefits

28 days holidays increasing with length of service

Discounted rates in Hilton hotels

Access to Perks at Work

Meals on duty with e-vouchers

Discounts on F&B outlets

Access to Employee Assistance Program

Life Assurance

Recommend a Friend Scheme

Training and development opportunities

Qualifications

• Previous experience in the Front Office within the hotel industry is essential.
• Demonstrating passion and pride in your everyday work is crucial.

Responsibilities

• Oversee the entire Front Office operation to maintain high standards.
• Recruit, manage, train, and develop the Front Office team.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Education

Experience in Front Office Management

Tools

Property Management Systems

Job description

Front Office Manager, London (Shoreditch)

Client:

Hart Shoreditch

Location:

London (Shoreditch), United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

6

Posted:

06.04.2025

Expiry Date:

21.05.2025

Job Description:

Do you want to be a part of something unique?

We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Office Manager!

Our team strives to be friendly, supportive, and inclusive, and we are always looking for people who live and breathe these values.

Your role as a Front Office Manager:

As a Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
• Maintain good communication and working relationships with all hotel departments.
• Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands.
• Resolve staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Front Office team.
• Conduct annual appraisals with Team Members and performance reviews.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Your rewards:

• 28 days holidays increasing with length of service.
• Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
• Access to Perks at Work with amazing discounts and collection of points on online stores.
• Meals on duty with e-vouchers.
• Discounts on F&B outlets.
• Access to Employee Assistance Program.
• Life Assurance.
• Recommend a Friend Scheme.
• Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress.

A bit about you:

• Previous experience in the Front Office within the hotel industry.
• Have full integrity.
• Demonstrating passion and pride in your everyday work.
• Actively using training products provided.
• Being a team player in everything you do.
• Being the owner of your actions and decisions.
• Being open and honest at all times.
• Proactively leading the team and communicating priorities to the team.
• Communicating openly with team members, supervisors, managers in all departments.

About Curio Collection by Hilton Hotels:

Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at the interview stage.

Looking forward to receiving your application!

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Created on 06/04/2025 by JR United Kingdom