FRONT OFFICE MANAGER

Vigilant Security; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the security sector is seeking a Front Office Manager to deliver exceptional front-of-house service and manage office operations. The ideal candidate will have proven experience in a support role, excellent customer service skills, and a proactive approach to problem-solving. Responsibilities include assisting HR, managing office supplies, and ensuring a welcoming environment for visitors. Join us to contribute to a professional and efficient office atmosphere.

Qualifications

• Proven experience in a support/reception role.
• Self-motivated with ability to multitask and meet deadlines.

Responsibilities

• Assist FM and HR team with office management duties.
• Greet and direct visitors professionally.
• Manage incoming/outgoing mail and courier bookings.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Attention to Detail

Education

Professional Appearance

Tools

Microsoft 365

Video Conferencing Systems

Job description

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Location: Vauxhall, London, England, United Kingdom

Hours: 8.30am - 5.30pm, Monday to Friday

Hourly Pay Rate: £14.60

Job Scope

The post holder will be responsible for providing a comprehensive, professional, and efficient Front of House service, along with office management duties.

Key Responsibilities

• Assist the FM and HR team with policies and procedures related to Head Office management, including Health & Safety, Emergency Response, and staff onboarding.
• Maintain and update the Front Office/Reception procedural manual.
• Support HR with DSE assessments and coordinate employee requests.
• Manage key cabinets and keep records of key sign-outs and returns.
• Order and control stationery supplies within budget, maintaining stocks across the office.
• Oversee periodic works like deep cleans and window cleaning.
• Manage the Permit to Work System as needed.
• Assist the Housekeeper with catering and office provisions for meetings and events.
• Arrange access for new starters and maintenance requests.
• Renew subscriptions for newspapers, milk, fruit, and franking machine.
• Maintain the CAFM system with work orders and ensure timely completion.
• Ensure office security through safety procedures and access control, including CCTV management.
• Manage the in-house gym's maintenance.
• Handle flat bookings and inform Housekeeping accordingly.
• Serve as a first aider and lead fire warden.
• Perform reception administrative duties and support other departments as needed.

Front of House Duties

• Greet and direct visitors professionally.
• Build rapport with guests and represent the company positively.
• Handle calls, screening, messaging, and manage the enquiries email.
• Manage incoming/outgoing mail and courier bookings.
• Maintain tidiness and supplies in reception and post areas.
• Oversee the meeting room booking system.

Minimum Requirements

• Proven experience in a support/reception role.
• Professional appearance and attitude.
• Excellent customer service and interpersonal skills.
• Self-motivated with ability to multitask and meet deadlines.
• Proactive problem-solving skills.
• Attention to detail, proficiency in English (oral and written).
• Working knowledge of Microsoft 365 and familiarity with video conferencing systems (mainly Teams).