Front Office Supervisor

Starwood Hotels; Manchester; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health & wellness programs

Discounts across properties worldwide

Paid sickness absence

Career advancement opportunities

Free food on shift

Job summary

A leading hotel chain is seeking a Front Office Supervisor in Manchester. The ideal candidate will have experience in hotel operations and a passion for guest service. Responsibilities include supervising the front office team, enhancing guest experience, and managing financial performance. This role offers a supportive culture and various benefits, reflecting a commitment to diversity and inclusion in the workplace.

Qualifications

• Preferred experience in a Front Office supervisory role in an upper-upscale or luxury hotel.
• Advanced knowledge of front office operations.
• Ability to accommodate a flexible schedule.

Responsibilities

• Supervise the front office team to enhance guest experience.
• Ensure high levels of guest and team member engagement.
• Manage financial performance in front office operations.

Skills

Passionate about hotel operations

Strong leadership skills

Excellent communication

Flexible Scheduling

Job description

Join to apply for the Front Office Supervisor role at Starwood Hotels.

Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The front office is the heart of every hotel. It’s the team who first greets guests when they step inside Treehouse Hotel Manchester and tends to their every request, introducing them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self‑assurance and the ability to get along with everyone. It also requires an instinctive desire to enhance every guest's stay.

We're currently seeking an impossibly charismatic Front Office Supervisor at our hotel. Our dream candidate intimately understands the dynamics of this role and how it greatly impacts the overall guest experience. If you feel this role is calling you, we'd love to hear from you.

About You

• Passionate about hotel operations and guest service with preferred experience working in a Front Office supervisory role, preferably within an upper‑upscale or luxury hotel environment.
• Advanced knowledge of front office operations, a strong leader, and a proven track record in guest and team‑member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is able to accommodate a flexible schedule, including days, evenings, weekends, and holidays.

Within Treehouse Manchester, every detail is imagined through a carefree, optimistic lens of childhood balanced with a distinct modern sensibility. We offer attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary‑Ellen McTague. The hotel features two restaurants, a panoramic rooftop bar, and a secret hideaway. We value playfulness and freedom.

Our Culture & Benefits

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward: a day annually to volunteer & hotel‑organized volunteer opportunities throughout the year
• Earth day giving‑back activities
• Cycle schemes
• Life Harmony: a refreshed look at agility working
• Health & wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid breaks for leaders
• Enhance holidays—up to 33 days for all
• Optional private medical schemes with optical and dental
• Paid sickness absence for all
• Increased pension scheme offering
• Career advancement opportunities worldwide
• Wagestream financial planning services
• Recommend & friend schemes
• Free food on shift in the best team heart‑of‑house spaces in Manchester

Creating a culture of inclusivity is our responsibility. We stand together in our pledge to grow diverse and equitable representation for everyone in our community of team members, guests, and partners.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.