Front Office Leader: Elevate Guest Experiences

Hilton; Reading; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Travel perks

Food discounts

Free meals

Holiday allowance

Stock purchase

Pension scheme

Discounts

Mental health resources

Crisis support

Career development

Job summary

Hilton Reading is seeking a Front Office Supervisor to lead daily front desk operations, guest services, and VIP guest experiences. You will oversee registration, room inventory, and standards adherence while inspiring a service-focused team.

The role offers competitive pay with travel perks, staff discounts, and career development opportunities as part of Hilton's employee benefits program.

Qualifications

• Passion for hospitality and guest warmth.
• Integrity in every action.
• Leadership to inspire others.
• Teamwork to drive best outcomes.
• Ownership and accountability.
• Focus on Now with urgency and discipline.

Responsibilities

• Support daily front office operations and guest service.
• Monitor guest satisfaction and guide improvements.
• Promote hotel services and up-sell to drive occupancy.
• Provide updates and training to the front office team.
• Greet guests, respond to inquiries, and resolve concerns promptly.
• Oversee VIP reservations and check-in/check-out experience.
• Coach and develop front office staff.

Skills

Customer service

Leadership

Team coordination

Job description

Hilton Reading is seeking a Front Office Supervisor to lead daily front desk operations, guest services, and VIP guest experiences. You will oversee registration, room inventory, and standards adherence while inspiring a service-focused team.

The role offers competitive pay with travel perks, staff discounts, and career development opportunities as part of Hilton's employee benefits program.