Front Office Leader — 24/7 Operations & Guest Excellence

Dalata Hotel Group plc; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee rate on rooms (Dalata owned)

30% Off Friends & Family rate

Extra annual leave day per year of 1–5

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development programs

Staff appreciation initiatives

Performance-related bonus

Job summary

Dalata Hotel Group plc is seeking an experienced Front Office Manager to lead daytime front office and night teams in a London hotel. You will drive guest satisfaction, manage 24/7 operations, and report to Operations/Hotel Manager and Cluster General Manager.

The role offers scope to shape culture and strategy while advancing your career in a supportive, excellence-driven environment. The opportunity includes leading a high-performing team, implementing service improvements, and contributing to

Qualifications

• Leadership experience managing daytime front-of-house and night teams in a London hotel.
• Ability to run Duty Manager shifts and manage night coverage.
• Strong problem-solving mindset with urgency to resolve bottlenecks.

Responsibilities

• Total operations management of 24/7 front desk across day and night teams.
• Analyze guest feedback to drive service improvements and satisfaction.
• Resolve guest issues quickly and maintain room readiness.
• Recruit, train, and schedule front desk and night staff.
• Drive upselling initiatives and monitor front office performance.

Skills

Leadership

Problem-solving

Guest service focus

Tools

Opera PMS

Job description

Dalata Hotel Group plc is seeking an experienced Front Office Manager to lead daytime front office and night teams in a London hotel. You will drive guest satisfaction, manage 24/7 operations, and report to Operations/Hotel Manager and Cluster General Manager.

The role offers scope to shape culture and strategy while advancing your career in a supportive, excellence-driven environment. The opportunity includes leading a high-performing team, implementing service improvements, and contributing to