Front Office Leader – Craft Memorable Guest Experiences

Stanley-House-Hotel-; Blackburn; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Bed & Breakfast stays

Food & beverage discount

Employee assistance program

Hapi discounts

Long service awards

Recognition and reward programmes

Five additional days annual leave

Enhanced family-friendly benefits

Learning and development opportunities

Job summary

Stanley House Hotel & Spa in Mellor, Lancashire, is seeking an experienced Front Office Manager to lead the Front Office team, ensuring guests receive a warm welcome and exceptional service throughout their stay.

You will lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction and a seamless guest journey.

Qualifications

• Experience in a Front Office leadership role within hospitality.
• Ability to lead and develop a team to deliver exceptional service.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Lead the day-to-day operation of the Front Office department.
• Recruit, train, coach and develop Front Office team members.
• Ensure exceptional guest service is delivered consistently.
• Support the achievement of guest satisfaction and quality targets.
• Manage departmental rotas, resources and operational requirements.
• Handle guest feedback and resolve issues professionally and effectively.
• Ensure compliance with brand, company and operational standards.
• Monitor departmental performance and identify opportunities for improvement.
• Work collaboratively with other departments to deliver a seamless guest experience.
• Support revenue opportunities through effective room inventory and upselling practices.

Skills

Front Office Leadership

Guest Experience

Team Development

Communication

Organization

Problem Solving

Commercial Awareness

Guest-Focused Approach

Job description

Stanley House Hotel & Spa in Mellor, Lancashire, is seeking an experienced Front Office Manager to lead the Front Office team, ensuring guests receive a warm welcome and exceptional service throughout their stay.

You will lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction and a seamless guest journey.