Front Office Heartist: Guest Experience & Growth

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hourly rate

Free UK hotel nights

Accor restaurant discounts

Global hotel rates

Accor Academy

Wellbeing support

Growth opportunities

Inclusive & sustainable world

Job summary

Accor is seeking staff to deliver guest registration and departure services, manage guest accounts, and provide helpful information. You will handle incoming calls professionally, ensuring total customer satisfaction, and uphold strict security procedures for confidentiality and safety.

The role offers an hourly rate with benefits like hotel stays, restaurant discounts, and opportunities for training and career growth across Accor’s network.

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety

Skills

Excellent communication skills

Strong organisational skills

A positive, can-do attitude

Some experience in retail, hospitality

Job description

Accor is seeking staff to deliver guest registration and departure services, manage guest accounts, and provide helpful information. You will handle incoming calls professionally, ensuring total customer satisfaction, and uphold strict security procedures for confidentiality and safety.

The role offers an hourly rate with benefits like hotel stays, restaurant discounts, and opportunities for training and career growth across Accor’s network.