Night Team Member - Guest Experience & Growth

Warner Hotels; Studley CP; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free gym access

60% food discount onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free car parking onsite

Employee Assistance Programme

Job summary

Warner Hotels is seeking a Night Team Member to help deliver excellent guest service on our reception desk during night hours. You will join a supportive team and work with the Night Supervisor to ensure the hotel's smooth operation overnight.

The role focuses on guest satisfaction, willingness to learn, and contributing to a positive atmosphere across the hotel. Training, development opportunities, and employee perks support your growth and well-being.

Qualifications

• No experience required – be your authentic self.
• Focus on guest journey and customer service.
• Willingness to learn and support the wider team.

Responsibilities

• Deliver great customer service on reception during night shifts.
• Assist with the smooth running of the hotel at night alongside the Night Supervisor.
• Provide friendly, proactive guest interactions to ensure a welcoming environment.

Skills

Guest journey focus

Customer service

Team player

Willingness to learn

Job description

Warner Hotels is seeking a Night Team Member to help deliver excellent guest service on our reception desk during night hours. You will join a supportive team and work with the Night Supervisor to ensure the hotel's smooth operation overnight.

The role focuses on guest satisfaction, willingness to learn, and contributing to a positive atmosphere across the hotel. Training, development opportunities, and employee perks support your growth and well-being.